Privacy Policy

Last Updated: 24 December 2025

Bizzimall (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Bizzimall mobile application and related services.

By using the Bizzimall app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you use the Bizzimall app, we may collect:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Order and purchase details

  • Customer support communications

1.2 Automatically Collected Information

We may automatically collect:

  • Device information (model, OS, app version)

  • IP address

  • App usage data and interaction logs

  • Crash and performance data

1.3 Transaction Data

  • Products viewed and purchased

  • Order history

  • Delivery status

  • Payment confirmation details (processed by third-party providers)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and delivery status

  • Provide customer support

  • Improve app functionality and user experience

  • Prevent fraud and unauthorized access

  • Comply with legal and regulatory obligations

3. Payments

Bizzimall does not store your full payment details.
All payments are processed securely through trusted third-party payment providers, who handle your payment information in accordance with their own privacy policies.

4. Sharing of Information

We may share your data only when necessary:

  • With delivery and logistics partners to fulfill orders

  • With payment processors to complete transactions

  • With service providers assisting in app operations

  • When required by law or government authorities

We do not sell your personal data to third parties.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

Your data is stored securely and accessed only by authorized personnel.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders

  • Meet legal, accounting, and regulatory requirements

  • Resolve disputes

When no longer required, data is securely deleted or anonymized.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

To exercise your rights, contact us using the details below.

8. Account and Data Deletion

You may request account and personal data deletion by:

Requests are processed within a reasonable time, subject to legal obligations.

9. Children’s Privacy

Bizzimall is not intended for children under 18.
We do not knowingly collect personal data from minors.

10. Third-Party Services

The app may contain links or integrations with third-party services.
We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the app and on our website, with the updated date clearly indicated.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Email: support@bizzimall.co.ke
Website: https://bizzimall.co.ke