We accept returns for unopened items within 7 days from the date of delivery. All items should be returned in their original packaging and all their accessories must be returned along with them.
To return an item, go to your customer account on our website and navigate to returns. All items illegible for returns will have a return button next to them.
Kindly note that the following items cannot be returned.
These are items that have any custom detail added to them following a customer’s request.
They include but not limited to: -
•Soccer Jerseys with custom names printed at the back
•Mugs with custom pictures and/or words printed on them
•T-Shirts with custom images or words printed on them
•Phone cases with images and/or words printed on them
•Software & Games
All games and software are not illegible for return. These include both downloadable and those bought in discs or any other form. You will be accorded all the support required as expressed on the products listing but you cannot make a return.
All phone accessories are ineligible for returns. These include but not limited to: -
•Headphones & earphones
•Chargers and data cables
Worn clothes and shoes
You are allowed to put on any clothes or shoes you buy from our website to try them out. Should they have size issues, request a return immediately. Should we have a reason to believe that the product in question have been worn more than the try-out time, we will reject the return request.
All items referred to as intimates by Bizzimall will not be illegible for return. These include but not limited to: -
We offer delivery to all major towns across the country. Delivery timeline varies with the carrier chosen and location.
Generally, your order is processed and shipped immediately after receiving your payment. Some carriers offer next day delivery to some areas and even same day delivery where possible.
Kindly select a carrier keeping in mind your preferred delivery time. The shipping fees vary depending on carrier chosen, delivery location, weight of the package and sometimes the content of a package.
Whilst we do our best to deliver your order as soon as we can, kindly understand that shipping might be slightly delayed incase of circumstance beyond our control. We communicate appropriately and in advance should we expect any delays.
To comply with the recent environmental guidelines, we do not pack orders in plastic bags or any other prohibited materials. We pack our orders in boxes of ample sizes to ensure that the products are not squeezed or damaged.
Customers Love Us
"Excellent products and excellent service." - Josephine
"Excellent value. High quality products at reasonable prices." - Nzau