Bizzimall Seller Agreement

Updated: August 2, 2020

In order to sell products in The Marketplace on (the “Site”), you must agree to the marketplace seller agreement outlined below, which includes our privacy policy and any other terms and conditions on the Site. By listing an item for sale or purchasing an item on the Site, you agree to be bound by all terms and conditions of this marketplace agreement.

The Site is operated by Bizzimall LTD. (“Bizzimall”), which reserves the right to make changes to this marketplace seller agreement at any time. Changes to this marketplace seller agreement are effective when the changes are posted to the Site. Continuing to sell products in our marketplace will constitute your agreement to the new marketplace seller agreement. It is your responsibility to review the changes and decide if you want to continue to use our marketplace. Changes to the marketplace seller agreement may occur without notice to you.


Bizzimall provides an online service that allows third party sellers to sell their products to buyers. Bizzimall does not act as the agent for either buyers or sellers. Our service provides a platform for these transactions to take place.


You must login with an existing account or complete the Site registration process to create an account with a username and password (the “Account”) in order to make full use of selling on the marketplace. You may not share your password with anyone except authorized employees (if you’re a retail business or have a Pro account with user roles). You must always provide accurate, current and complete information, and you must update such information in a timely manner to maintain its accuracy and completeness. Any use of the Site through your Account will be deemed as being used by you. Bizzimall is entitled to rely on the contact and other information that is supplied to us through your Account. Your Account is non-transferable and non-assignable.


Listing products for sale in the Bizzimall Marketplace is limited to parties that can lawfully enter into a contract. Minors are not allowed to buy or sell on our marketplace. To list products for sale you must supply your name, address, phone number, email address, payment info and agree to the marketplace agreement.

We request bank account information primarily for identity and security reasons. By providing a bank account you are also authorizing us to charge it to settle your account in the event that the amount due exceeds your available balance. Please note that the bank account you have identified must be valid in order for you to be paid for your sales. If for any reason it is invalid at the time we try to disburse funds to you, your disbursement will be delayed until you update the information.


For all products sold through its marketplace, Bizzimall charges a fee based on a percentage of the sale price, as set forth under the commission structure. The seller of an item is responsible for paying this fee. This fee will be automatically deducted from the earnings you receive from a sale. Fees may change at any time without notice. The fee in effect on the date of sale of the item shall govern the transaction. Please check the commission structure page to view the latest fee structure. By listing an item for sale in our marketplace, you agree to pay the applicable fees and any collection costs related to non-payment of fees. All fees are payable upon demand via your provided payment method. By listing an item for sale on the Site, you authorize Bizzimall to debit your account for amounts due.


Bizzimall requires you to provide timely support to the customers of our marketplace, please make sure that all communications are kept within our online messaging center. All messages should ideally be replied to within 24hrs. Please resolve all customer issues related to the Bizzimall marketplace within 48hrs if possible. You are also required to notify Bizzimall when you change the status of an order. Changes in status could include but are not limited to: canceling an order, refunding an order or alerting a customer about a missing item from their order. When you mark an item as shipped with tracking or shipped without tracking an automatic email will be sent to the customer alerting them of the status change. Do not contact customers directly unless replying to a question, alerting them of an order status update or responding to a complaint.


All orders should be shipped to customers within 48hrs. All orders must reach the Buyer within the quoted time frame of 2-3 business days (standard shipping) and next day for Bizzifast shipping. Failure to provide shipment notification within 4 days may cause your transaction and any associated payment to be canceled at our sole discretion. Please carefully read our Shipping Guidelines. As part of the Seller Agreement you are contracted to adhere to, it is your responsibility to provide to Bizzimall the products contained within an order for delivery and you waive your ability to win any disputes if the customer says the package did not arrive due to not having provided the product to Bizzimall for shipping. The Seller waives the ability to win any disputes, if the customer says the package did not arrive, should they choose not to follow the Shipping Guidelines.

All orders made through Bizzimall must be shipped through Bizzimall to buyers unless they are an In-Store Pickup order (Bizzimall Pro Sellers only).  No attempts to meet in-person to transact should be made.


Sellers cannot list or sell products that: infringe upon intellectual property rights or are illegal, fake, counterfeit, or stolen. Products listed for sale must be listed on the correct item page and an accurate description of the products must be given. The accounts of sellers may be limited in a matter that allows them to make a certain amount of transactions within a given time at the sole discretion of Bizzimall. Marketplace transactions must take place between two different individuals, organizations or entities. Bizzimall reserves the right to refuse service to anyone at any time for any reason. 

Bizzimall determines which products to offer for sale in the marketplace. Products may be added or removed at any time without notice. Changes to the item detail pages of a product can also take place without notice. The way listings appear in the marketplace may change without notice to users of the marketplace. Please note that if you are listing presale products, you should be following your publisher or distributor’s restrictions and regulations when using our Marketplace.

Sellers are required to sell products at the price they listed to customers that meet the seller’s terms. By listing an item in our marketplace, you agree that you have the right to sell the item, the item is in your possession and that your description provided in your listing is complete and accurate. Sellers are not allowed to dropship or sell products they do not physically possess. Sellers are required to ship an order by the provided ship date and follow the Bizzimall Shipping Guidelines. Failure to ship by the provided date or follow the Bizzimall Shipping Guidelines may be grounds for termination of your Account.


You must keep any customer information you receive confidential and secure. In general, you should not share your Bizzimall login information with anyone other than authorized employees. Any employees or individuals who have access to your Bizzimall account must also keep login and buyer information secure. If you store buyer information anywhere outside of the Bizzimall Seller Portal, you must store that information securely where unauthorized individuals cannot access the information. In addition, you may not share buyer information through social media platforms, such as the Bizzimall Pro Retailers Group on Facebook. If you are collecting buyer information for the purpose of marketing, you must obtain consent before doing so.


GDPR stands for the General Data Protection Regulation, a European Union (EU) law that regulates how personal information can be collected, stored, and used in an effort to protect online users. Under this law, residents of the European Union have the right to know who is collecting their personal information and for what purpose it is being used.

If you sell to individuals residing within the European Union, the law applies to you. In addition, as a Bizzimall seller, you must adhere to the GDPR regulations and follow best practices when handling a buyer’s personal information. You may receive certain information about buyers, such as names, mailing addresses, phone numbers and email addresses. It’s important that you keep this information confidential and secure.

In addition, residents in the EU have the “right to be forgotten” and we will make every attempt to comply with rules under GDPR Article 17, Paragraph 2. If we forward you a buyer’s request to be forgotten, you must comply and delete all personal information you have in your possession.


After a Completed Sale occurs Bizzimall credits the net proceeds from the sale to your account. Keep in mind that refunds to buyers, selling fees and other transactions are debited against amounts credited to your Account from sales. The funds in your Account will be automatically transferred to your designated checking account for Completed Sales every Friday of each week. To receive funds, you must provide accurate payment information. Payments will be made in Kenyan Shillings. 

As a security measure, Bizzimall may, but is not required to, impose transaction limits on some or all sellers relating to the value of any transaction, disbursement or adjustment, the cumulative value of all transactions, disbursements or adjustments during a period of time, or the number of transactions per day or other period of time. Bizzimall will not be liable to seller:

(i)  if we do not proceed with a transaction, disbursement or adjustment that would exceed any limit established by us for a security reason, or

(ii)  if we permit a buyer to withdraw from a transaction because of issues involving the Account. 

If Bizzimall reasonably concludes based on information available to us that seller's actions and/or performance in connection with the Site may result in buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with this marketplace agreement for the shorter of:

(a) a period of 90 days following the initial date of suspension; or

(b) completion of any investigation(s) regarding any seller actions and/or performance in connection with this marketplace agreement. We will not be liable to seller if we act in accordance with the provisions of this Section.


It is the seller’s responsibility to collect and remit any taxes associated with a transaction. Bizzimall may provide tools that allow a user to charge sales tax on transactions, but Bizzimall will not be held responsible for the collection or lack of collection of any taxes due to the use of these tools. Bizzimall is not responsible for determining when tax should be charged.


For all of your products you will accept and process returns, refunds and adjustments in accordance with this marketplace seller agreement and the Bizzimall Returns Policy published on the Site at the time of the applicable order, and we may inform customers that these policies apply to your products.  Customers are not subject to restocking or refund processing fees when a Seller applies a refund.  You will determine and calculate the amount of all refunds and adjustments (including any taxes, shipping and handling or other charges) or other amounts to be paid by you to buyers in connection with Bizzimall marketplace purchases, using functionality we enable for your account, and will route all such payments through Bizzimall. We will provide any such payments to the buyers (which may be in the same payment form originally used to purchase your product), and you will reimburse us for all amounts so paid.  We may offset such payments against any amounts to be remitted or paid by Bizzimall to seller under this marketplace agreement or seek reimbursement from seller via any of the means authorized under this marketplace agreement. You will promptly provide refunds and adjustments that you are obligated to provide under the applicable Bizzimall Returns Policy and as required by law, and in no case later than seven (7) days after the obligation arises.


The seller can terminate participation in our marketplace at any time by written notice to Bizzimall. Bizzimall reserves the right to terminate a user’s participation in the marketplace at any time for any reason at its sole discretion, with or without notice to user. Bizzimall reserves the right to monitor user accounts to determine if policies or laws are being broken. Bizzimall reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. Upon termination, seller must pay Bizzimall any fees that were incurred prior to the effective date of termination, and any pending transactions will be canceled. 

Bizzimall reserves the right, upon termination, to offset against any payments to be made to seller, an amount determined by Bizzimall to be adequate to cover charge-backs, refunds, adjustments or other amounts paid to buyers in connection with marketplace purchases from seller's account for a prospective one-month period. At the end of such one-month period following termination, Bizzimall will disburse to seller any amount not used to offset charge-backs, refunds, adjustments or such other amounts paid to buyers, or seek reimbursement from seller via any of the means authorized in this marketplace agreement for any additional amount required to offset charge-backs, refunds, adjustments or other amounts paid to buyers, as applicable.


The Bizzimall marketplace is provided as is and without warranty. Bizzimall makes no warranties of any kind, expressed or implied. We strive to provide our marketplace 24 hours a day 365 days a year, but we do not guarantee our marketplace will always be available. Bizzimall will not be liable for any loss due to our marketplace not being available. Bizzimall will not be liable for any loss due to errors in our software or the software of others that we use.


Bizzimall may refuse service to anyone for any reason. Bizzimall may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by a buyer and our bank account being debited to pay out credits to a seller. Bizzimall will bear the risk of credit card fraud (i.e. fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with a payment transaction through our marketplace, and the seller will bear all other risk of fraud or loss that are not fulfilled strictly in accordance with the order information and shipping information that we provide you. Bizzimall reserves the right to seek reimbursement from the seller if we, in our sole discretion, decide to reimburse the buyer, provide a refund to the buyer if the seller cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a charge-back from a buyer's credit card issuer for the amount of the buyer's purchase from the seller. Bizzimall may obtain reimbursement of any amounts owed by the seller to Bizzimall by deducting from future payments owed to the seller, reversing any credits to the Account, debiting the seller’s bank account, charging the seller's credit card, or seeking such reimbursement from the seller by any other lawful means. You authorize us to use any or all of the foregoing methods to seek reimbursement, including the debiting of your credit card or checking account.


You will defend, indemnify and hold harmless Bizzimall and its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to:

(i) any actual or alleged breach of your representations, warranties, or obligations set forth in this marketplace agreement; or

(ii) your own website or other sales channels, the products you sell, any content you provide, the advertisement, offer, sale or return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell or content you provide, or the collection, payment or failure to collect or pay any taxes.



Because Bizzimall is not directly involved with transactions between buyers and sellers, you agree to release Bizzimall from claims, demands and damages related to transaction disputes. If a dispute arises, buyers and sellers are expected to deal with each other to come to a resolution. At times, Bizzimall Customer Service may step in to mediate disputes between Buyers and Sellers on our platform.  During mediation, Bizzimall Customer Service may apply full or partial refunds to resolve disagreements, any and all refunds are at the discretion of the Customer Service Team. 


Any claim against Bizzimall in relation to our marketplace shall be adjudicated in a court in Kiambu County, and you agree to exclusive jurisdiction of these courts. This agreement shall be governed by the Kenyan law, without regard to conflict of laws principles thereof.


By agreeing to the marketplace seller agreement, you grant the royalty-free use of any content you submit to us. You represent that you own any content you submit to us or you have the right to distribute submitted content. You will be responsible for any violation of rights for unauthorized content.


If any section of this agreement is deemed unlawful, void or unenforceable, then that section shall be deemed severable and the remainder of the agreement will remain in force. Failure to enforce any section of this agreement by Bizzimall does not constitute a waiver of Bizzimall’s right to enforce such section or any other section in the future.